Frequently Asked Questions

  • Is this a non-profit?

    Yes and no. Autism Ave is for profit that supports Greater Expectations, which is a non-profit autism program.

  • Why is shopping with Autism Avenue different?

    With the recent COVID-19 pandemic, we are exploring ideas to help keep our program, Greater Expectations, funded. Our fundraisers have been cancelled due to COVID-19 and the shop has been closed since March 13th. These are our main support systems to fund the autism program. We are now ready to slowly and safely expand our shopping services to the public to help support our individuals in the program.

    Through online shopping, call-in orders, and donations – the proceeds will be put towards the Greater Expectations program and help cover the cost of sessions for our individuals who have also lost their jobs and abilities to pay for their programming. With every purchase, you’re not only helping fund the program – you’re creating opportunities for each individual to learn job skills for future employment as they help in our store and prepare phone or online orders.

  • Where are the products made?

    Our t-shirts and awareness items are designed, printed, and created locally. We partner with two Wichita area small businesses, The Modish Fox and Trendy Prints. These talented companies help turn our drive for autism awareness into reality!

  • What size should I order?

    Each of our t-shirts includes a description and sizing guide to help you find your perfect size.

  • What do I do if I want to return an item?

    Please email us at info@autismave.com and let us know the reason for your return.

  • Who can I talk to if I have a question?

    Please email us at info@autismave.com. You can also call our store at (316) 866-2464.

  • Can I place my order over the phone?

    Absolutely! You can call us at (316) 866-2464 between the hours of 9:00 am – 3:00 pm (Monday – Friday) and a staff member will help you shop by phone and place your order! Payments can be made over the phone with a credit/debit card or by check when you pick up your order. 

  • Where can I find my receipt?

    The receipt will be available via email or printed and put into your shopping bag for in-store pickups.

  • Are all of your products online?

    Currently, we are offering only autism awareness products online as our immediate focus is to build our Greater Expectations autism program. We will eventually make more products available in our online store. Stay tuned!

  • Where can I see all of your products available?

    Watch for us on Facebook and Instagram as we post and have live feeds to promote all of our products available that aren’t currently able to be purchased online. If you see something you’d like to order, call us at (316) 866-2464 between 9:00 am – 3:00 pm (Monday – Friday) to place your order!

  • Do you offer in-store pickup?

    Yes! You can order any of our products for in-store pickup. Due to COVID-19, we are currently unable to allow visitors inside our store, but we are happy to bring it out to you for curbside pickup. Pickup times will be scheduled between 9:00 am – 3:00 pm (Monday – Friday) to ensure we can promptly serve you. Please call (316) 866-2464 to schedule a time to pick up your order!

  • Do you offer curbside pickup due to the COVID-19 pandemic?

    Yes! Concierge service will be available for in-store item pickups by calling the shop at 316-866-2464 to schedule a time. Pick-up times will be scheduled between 9:00 am – 3:00 pm (Monday – Friday). When you arrive – call the shop, notify us you have arrived, and we will bring your order out (safely wearing a mask and gloves) and deliver it to your car!

  • What payment options do you accept?

    We accept Visa, Mastercard, Discover, American Express, and PayPal payments. We also take checks for in-store pickups upon arrival. Receipts are available via email or printed and put into your bag.

  • My order won’t go through. Who do I contact?

    Please email us at info@autismave.com and tell us your issue. We will respond as soon as we can to help!

  • I need to change something on my order. What do I do?

    Please call us at (316) 866-2464 as soon as possible so we can try and correct your order before processing begins. 

  • How long will it take to get my item?

    3-5 business days within the United States.